Bilingual Patient Care Coordinator
Dover DE
Bilingual Patient Care Coordinator
Full Time • Dover DE
Patient Care Coordinator / Physical Therapy Tech – Job Description
Schedule: M-F 8-4pm
Schedule: M-F 8-4pm
Overview
The Patient Care Coordinator / Physical Therapy Tech supports both administrative and clinical operations in an outpatient physical therapy environment. This hybrid role ensures a smooth, positive patient experience while assisting clinicians with treatment preparation, patient flow, and basic clinical tasks. The ideal candidate is organized, friendly, and comfortable working in a fast‑paced, patient‑centered setting.
Key Responsibilities
Patient Care Coordination
- Greet patients, check them in/out, and provide excellent customer service
- Schedule and confirm appointments, evaluations, and follow‑up visits
- Verify insurance benefits, obtain authorizations, and communicate coverage details
- Collect copays, process payments, and maintain accurate financial records
- Answer phone calls, respond to messages, and route communication appropriately
- Maintain organized patient records and ensure compliance with privacy standards
- Support daily clinic operations, including managing patient flow and resolving scheduling conflicts
Physical Therapy Tech Duties
- Prepare treatment areas and ensure equipment is clean, safe, and organized
- Assist Physical Therapists with non‑clinical tasks such as setting up modalities, gathering equipment, and supporting patient transitions
- Guide patients through basic exercises as directed by licensed clinicians
- Monitor patient safety during sessions and communicate observations to the PT
- Maintain clinic cleanliness, including treatment rooms, gym areas, and equipment
- Restock supplies and support overall clinic readiness
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Prior experience in healthcare, physical therapy, or customer service strongly preferred
- Knowledge of insurance verification and authorizations is a plus
- Strong communication, customer service, and organizational skills
- Ability to multitask and work efficiently in a busy outpatient environment
- Comfortable using electronic medical records (EMR) and basic computer applications
- Professional, reliable, and committed to delivering an excellent patient experience
- Ability to follow clinician direction and support safe patient care
- Interest in rehabilitation, wellness, or healthcare fields
Join Our Team
Innovative Physical Therapy is Maryland's premier outpatient physical therapy clinic; with hundreds of 5 star reviews, Bryan Morrow, MSPT, and his team, create an enjoyable environment to heal, strengthen, and improve the lives of our patients and make our community a better place.
As part of our team, you will be integral in helping clients reach their rehabilitation and fitness goals. Applicants must be passionate about helping people and interested in finding a dynamic and team oriented environment with opportunities for personal and professional growth.
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